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Frequently Asked Questions

Find answers to common questions about our products, services, and support

General

KTN Business Solutions (KTNBS) is a leading IT solutions provider with 20+ years of experience in digital transformation, automation, cloud solutions, and cybersecurity.

Smart Factory 360 is our comprehensive end-to-end factory automation system that helps reduce manual work by 70% with AI-powered monitoring, predictive maintenance, and real-time analytics.

Yes, we use military-grade AES-256 encryption for data at rest and TLS 1.3 for data in transit. All data centers are ISO 27001 certified with regular security audits.

Minimum requirements: Windows Server 2019/Linux (Ubuntu 18.04+), 8GB RAM, 100GB storage. We recommend cloud deployment for better scalability and maintenance.

Yes, comprehensive training is included with all enterprise packages. We offer on-site training, online webinars, and self-paced video tutorials for different user roles.

Our Smart Factory solution has helped 100+ manufacturers increase productivity by 35-40% and reduce defects by 60%. Average implementation ROI is 280% within 2 years.

We serve medium-sized industrial factories, private hospitals (100-500+ beds), hotels & resorts, retail chains & F&B businesses, and private universities/schools.

KTNBS stands out with our 20+ years of industry experience, AI-powered solutions, and dedicated 24/7 customer support. We focus on customized solutions tailored to your business needs rather than one-size-fits-all approaches.

Getting started is simple! Contact our sales team via phone, email, or LINE, and we'll schedule a free consultation to understand your business needs and recommend the best solutions for you.

Yes, we have successfully completed 200+ projects for companies across various industries. We're happy to share case studies and connect you with existing clients upon request.

KTNBS is a growing company with 50+ IT professionals based in Bangkok, Thailand. We serve clients throughout Southeast Asia and are expanding internationally.

Implementation

Post-implementation, we provide 30 days of intensive support, ongoing monitoring, and quarterly business reviews to ensure you're getting maximum value from the system.

Yes, we handle complete data migration from your existing systems. Our migration team ensures zero data loss and minimal downtime during the transition.

Implementation timeline depends on system complexity and scope, typically 2-6 weeks for standard setups and 2-3 months for enterprise solutions.

We offer flexible customization services. Our development team can adapt the system to your specific requirements with detailed scoping and timelines.

Performance & Reliability

KTNBS systems maintain 99.95% uptime across all enterprise deployments. Our redundant infrastructure and failover systems ensure business continuity.

Our cloud-based architecture supports unlimited concurrent users. We've successfully deployed systems serving 5,000+ simultaneous users without performance degradation.

API response times average 150-200ms with 99th percentile under 500ms. Dashboard queries return within 1-2 seconds even with large datasets.

Pricing

We offer flexible monthly subscription pricing (OpEx model) with no large upfront investment. Contact us for a customized quote based on your needs.

Initial setup and consultation are free. Installation fees depend on the complexity of your infrastructure and will be clearly quoted during the discovery phase.

Absolutely! You can modify your subscription at any time. Changes will be reflected in your next billing cycle without any penalties.

Yes, we offer 15-20% discount for annual prepayment compared to monthly billing. Special discounts available for multi-module packages.

We accept bank transfer, credit card, and installment payment options. Flexible payment terms are available for enterprise customers.

Security

Yes, KTNBS is fully compliant with the Personal Data Protection Act (PDPA) in Thailand. We conduct regular compliance audits and provide compliance reports upon request.

Yes, automatic hourly backups are performed with daily off-site replication. Recovery Point Objective (RPO) is 1 hour and Recovery Time Objective (RTO) is 4 hours maximum.

We hold ISO 27001 (Information Security), ISO 9001 (Quality Management), and SOC 2 Type II certifications. We also comply with GDPR and CCPA standards.

Only authorized KTNBS personnel have access to your data, and only for legitimate operational or customer support purposes. All access is logged and audited.

Smart Call

Yes, call monitoring is legal when properly implemented with PDPA compliance. Our Smart Call Monitoring system ensures full compliance with Thai data protection laws.

By default, call records are retained for 90 days with full encryption. Custom retention periods can be configured based on compliance requirements or business needs.

Yes, Smart Call provides real-time call analytics including call duration, quality metrics, sentiment analysis, and automated call classification for quality assurance purposes.

Yes, all call recordings and reports can be exported in multiple formats including MP3, WAV, CSV, and PDF for compliance and training purposes.

Smart Factory

Typical implementation takes 3-6 months depending on factory size and complexity. We provide full support throughout the process.

Most clients see 30-50% reduction in operational costs within the first year through reduced manual labor, minimized errors, and optimized production schedules. Average payback period is 18-24 months.

Yes! Our system is designed for seamless integration with most industrial automation platforms, ERP systems, and legacy equipment. Our technical team will handle the integration process.

Our AI system analyzes equipment sensor data to predict failures before they occur. This reduces unexpected downtime by 80% and extends equipment lifespan.

Success Stories

Healthcare providers using Smart Call have improved patient satisfaction scores by 25% and reduced call handling time by 30% through better quality monitoring and staff training.

Our cybersecurity solutions have reduced security incidents by 92% and improved compliance scores by 40% on average. Zero data breaches reported among our enterprise clients.

Support

Yes, we provide 24/7 AI-powered support with a 99.5%+ uptime guarantee for all our enterprise customers.

We provide support through phone (02-938-5739), email (info@ktnbs.com), LINE (@ktnbs), and an online help portal with detailed documentation.

Enterprise customers receive 99.5% uptime SLA with 1-hour response time for critical issues, 4-hour for high priority, and 24-hour for standard support tickets.

Yes, all enterprise customers are assigned a dedicated account manager who serves as your primary contact for technical and business support.

Technical

Security patches are released immediately when needed. Feature updates are released monthly, and major version updates annually. All updates can be scheduled during maintenance windows.

We provide comprehensive REST API documentation with code examples in Python, PHP, Node.js, and more. Full swagger documentation is available in the developer portal.

Yes, our reporting engine allows unlimited custom reports and dashboards. Our technical team can also create custom integrations with your existing business intelligence tools.

We support all modern browsers including Chrome, Firefox, Safari, and Edge. Minimum browser versions are Chrome 90+, Firefox 88+, Safari 14+, and Edge 90+.

Can't find what you're looking for?

Our team is happy to help and answer your questions

Phone

Mon-Fri 09:00-18:00

02-123-4567

Email

Reply within 24 hours

info@ktnbs.com

LINE

Chat with us instantly

@ktnbs

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